benuta.com

We are sorry to hear that the item did not meet your expectations, naturally you can return your purchase within 60 days.  

You can easily request a return via the following link:

Request return

Follow the steps below to register your return: 

- Choose the item you wish to return 

- Tell us the reason - Print the return slip 

- Carefully re-package the item with the return slip (in the original packaging) 

After registering the return, you will receive a separate e-mail containing instructions on how to ship the package. 

IMPORTANT FOR UK RETURNS In addition to the return label, a customs declaration (CN 23) and the original commercial invoice need to be attached outside the parcel in a transparent pouch. Be aware that if this is not done accordingly, your returnparcel can not be cleared by customs and this will lead to a severe delay in the further processing of your refund.

The processing of your return costs £19.90 and will be deducted from the purchase price on the credit-invoice. 

After receiving your return package in good order, you will automatically receive a confirmation and the corresponding refund via the originally chosen payment method within 10 working days. 

As an exchange is unfortunately not possible due to systemic reasons, you would have to place a new order, if desired.

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We will gladly apply the discount code manually to your order. If the discount code was valid, please send it to us together with your order number via our contact form."

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Please enter your order number as the reference. You will find your order number in the order confirmation.

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Of course. As soon as your order is dispatched, you will receive a shipping confirmation, in which the shipment number and a tracking link will be included. With this link, you will be able to check the status of your shipment in an easy and convenient way.

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benuta.de	benuta.at	benuta.ch	benuta.nl
benuta.fr	benuta.it	benuta.es	benuta-dywany.pl
benuta.dk	benuta.se	benuta.co.uk	benuta.eu

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We have published a special article for you: Clean your rug.

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No. We support sustainability and have decided not to print catalogues. Instead, we focus our efforts on offering you the best selection of our products in our online shop. To receive more detailed advice, please kindly contact our Customer Care Team via the contact form.

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Thank you very much for choosing a benuta product.

After you finalize your order, an order confirmation will be sent to your email address. Should you not find this message, please check if the confirmation has not been moved to the spam folder. Items which are available from stock are generally dispatched shortly after we receive the payment. Other items are delivered within the specified period. In any case, we inform you again, as soon as the order has been dispatched. Additionally, you will receive a tracking link, which will allow you to check the status of your shipment online.

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We have published a special article for you: Clean your rug. 

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Firstly, please try to reload the page by pressing the "F5" key on your keyboard. If it doesn't resolve the issue, please clear your browser's cache and also the cookies. Otherwise, please try an alternative browser.

Should the issue persist, please send us a message via our contact form.

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We are sorry to hear that the item did not meet your expectations, naturally you can return your purchase within 60 days.  

You can easily request a return via the following link:

Request return

Follow the steps below to register your return: 

- Choose the item you wish to return 

- Tell us the reason - Print the return slip 

- Carefully re-package the item with the return slip (in the original packaging) 

After registering the return, you will receive a separate e-mail containing instructions on how to ship the package. 

IMPORTANT FOR UK RETURNS In addition to the return label, a customs declaration (CN 23) and the original commercial invoice need to be attached outside the parcel in a transparent pouch. Be aware that if this is not done accordingly, your returnparcel can not be cleared by customs and this will lead to a severe delay in the further processing of your refund.

The processing of your return costs £19.90 and will be deducted from the purchase price on the credit-invoice. 

After receiving your return package in good order, you will automatically receive a confirmation and the corresponding refund via the originally chosen payment method within 10 working days. 

As an exchange is unfortunately not possible due to systemic reasons, you would have to place a new order, if desired.

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If the original packaging is damaged or you have disposed of it, of course you can use similar protective packaging.

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We are sorry to hear that the item did not meet your expectations, naturally you can return your purchase within 60 days.  

We cannot settle automatically an item with another one, therefore direct replacements are not possible, unfortunately. In the online shop you can see if the item in the desired size or colour is available, and then you can order it simply again. We looking forward to receiving your new order. 

You can easily request a return via the following link:

Request return

Follow the steps below to register your return: 

- Choose the item you wish to return 

- Tell us the reason - Print the return slip 

- Carefully re-package the item with the return slip (in the original packaging) 

After registering the return, you will receive a separate e-mail containing instructions on how to ship the package. 

That's it! 

The processing of your return costs £19.90 and will be deducted from the purchase price on the credit-invoice. 

After receiving your return package in good order, you will automatically receive a refund of the amount to be returned via the originally chosen payment method within 10 working days.

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We are sorry for the inconvenience caused. In this case, please contact immediately our Customer Care Team through our contact form, so that we can correct it. An even faster processing of the exchange will be possible if you send us also a photo of the delivered item by email. In case of a mistake, collection and shipping are of course free for you.

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Unfortunately, even with extensive quality assurance processes, manufacturing errors can never be fully excluded. Should you discover that the delivered item is faulty, you can contact our Customer Care Team through the contact form.

We can process your claim faster if you send us also a photo of the faulty item by email.

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After your return arrives at our premises, we will refund the respective amount within 14 working days using the same payment method as in the order.

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A discount code is non-refundable and cannot be paid out after a return of an item.

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In any case, you should demand that the transport company acknowledges the damage in detail in writing, to secure your guarantee, should the goods be damaged. Should the transport company refuse to do that, please decline the shipment and contact immediately our Customer Care Team through the contact form, so that we can resolve the issue for you.

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benuta cooperates with various logistics companies. An overview can be found here.

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Your ordered items will be carefully packed with recyclable materials. We pay attention to sustainability when choosing packaging materials. Our colleagues in the logistic centre pack your items individually. Should you have questions or remarks, please use our contact form.

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Benuta is very proud to deliver to many countries within Europe and the United Kingdom. 

On Benuta.co.uk you can order with a delivery address on the mainland of The United Kingdom. Please note that Benuta does not deliver to The Channel Islands, The Isle of Man and The Isle of Wright at this moment. 

For deliveries outside The UK, we would like to refer you to one of the shops below 

benuta.de	benuta.at	benuta.ch	benuta.nl
benuta.fr	benuta.it	benuta.es	benuta-dywany.pl
benuta.dk	benuta.se	benuta.co.uk	benuta.eu

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You can find the delivery times of an item on its product page in our online shop.

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We fully insure our deliveries, independently of the order value. Of course, this service does not cost you anything.

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Of course. As soon as your order is dispatched, you will receive a shipping confirmation, which will contain the shipment number and a tracking link. It will allow you to check the status of your delivery at any time.

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The ordering process at benuta is extremely easy.

In 5 simple steps you will have ordered your desired item:

1. Select the item and add the required quantity to your shopping cart.

2. Click on the shopping cart to check the items again and see an overview of the order.

3. Click on the "Proceed to Checkout" button.

4. Address: Enter your delivery and billing address.

5. Payment methods: Select one of our secure payment methods.

6. Optional: "Apply discount code"

After completing the order, you will receive a written confirmation with the order number by email.

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In the last step of the ordering process there is the possibility to enter your discount code.

To do it, click on "Apply Discount Code" below the selected payment method.

Pay attention to the correct spelling of the discount code, so that our system can recognize it. Afterwards, click on "Apply Discount". The respective amount will then be deducted from the subtotal.

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We will gladly apply the discount retroactively to your order. If the conditions are fulfilled, please send us the discount code and the respective order number through our contact form.

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Our discount codes have limited periods of validity and are individual. Before placing the order, please check the period of validity of your discount code. Usually, the period of validity is mentioned when the discount code is issued. 

Please also note additional conditions which may be a requirement of the discount: e.g. a discount code may be only valid for a certain brand or a minimum purchase value must be met.

This means that all discount codes lose their validity in case of a return when one or more conditions are no longer met. In such cases, the full or the original price must be paid for the kept items.

Generally, it is possible to enter only one discount code - it is not possible to combine multiple discount codes.

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Due to technical reasons, it is not possible to combine multiple orders after saving them. As we generally provide free deliveries, you can also place multiple orders.

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An account has many advantages:

- faster checkouts

- saving multiple addresses

- order tracking

... and more.

To create a customer account, please click on the "Registration" button and please enter the required information.

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After you have logged in to your account, you can edit addresses on the "My Account" page, in the "Address Book" section.

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After you have logged in to your account, you can edit the email address on the "My Account" page, in the "Account Information" section.

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Should you have forgotten your account password, you can reset it in an easy way. Please simply click on "Forgot Your Password" on the login page.

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After you have logged in to your account, you can change the password on the "My Account" page, in the "Account Information" section.

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Please contact our colleagues in the Customer Care Team via our contact form.

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Please contact our colleagues in the Customer Care Team via our contact form.

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You have the possibility to pay comfortably and securely by:

- credit card

- PayPal

For further information, please refer to Payments and Deliveries

benuta reserves the right to check which payment methods may be offered. Therefore certain payment methods might not be displayed.

We ask for your understanding that our Customer Care Team doesn't have the possibility to activate a payment method for you, if such method is not offered.

Likewise, our Customer Care Team cannot see why an order is not possible with your preferred payment method. The protection of your personal data has priority.

Should difficulties arise, our Customer Care Team will of course gladly assist you.

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Yes. You will receive an invoice after the goods have been dispatched. It will be sent to the email address entered in the order.The invoice complies with all legal requirements.

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For legal reasons, it is not possible to change the invoice after it has been issued. Should you have questions regarding your invoice, please contact us through the contact form.

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We create high-quality product photos and try to visually reproduce all details or to describe them. The colours in the images can nevertheless be affected by factors beyond our control, e.g. your screen.

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If you have any further questions, our Customer Care Team will gladly assist you and you can reach our colleagues through the contact form.

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Our Customer Care Team is happy to help you with all your queries:

Monday through Friday, from 9AM to 5PM*

Tel.: +44 161 850 8538

Outside of the business hours, you can reach us through our contact form.

We are looking forward hearing from you !

*On (international) bank holidays our customer service is closed. 

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benuta GmbH

Hohe Str. 87

53119 Bonn

Phone: +49 228 5341 4005

E-Mail: info@benuta.com

Web: benuta.eu

CEO: Monika Adler, Ali Bagheri

Registered at: Amtsgericht Bonn HRB 9948

Value Added Tax-ID: DE 223399837

Online dispute resolution regarding to Art.14 §1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which can be found at https://ec.europa.eu/consumers/odr/. We are not obligated and unwilling to participate in a dispute settlement procedure.

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