Benuta GmbH

Most Popular 6

• I have forgotten to enter a discount code, can you apply it afterwards?
• What reference should I enter in the bank transfer form?
• Can I track my shipment?
• How do I return an item?
• Do you ship to addresses outside of the United Kingdom?

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General Questions 4

• Can I order a printed catalogue from you?
• I have bought an item. What happens now?
• What is the best way to clean my rug?
• I am experiencing a technical issue. What can I do?

Your account settings 7

• How can I create an account?
• How can I change my address or add a new one?
• How can I change the e-mail address in my customer account?
• I have forgotten my password.
• How can I change my password?

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The Ordering Process 5

• How can I place an order?
• How can I apply a discount code?
• I have forgotten to enter the discount code, can it be applied retroactively?
• What restrictions apply to discount codes?
• Can I combine multiple orders?

Payments 3

• What payment methods are available?
• Will I receive an invoice with VAT?
• Is it possible to edit an invoice?

Shipping and Deliveries 6

• How does benuta ship the goods?
• How will the goods be packed for shipping?
• Do you ship to addresses outside of the United Kingdom?
• How long does it take to deliver my items?
• Do my items have transport insurance?

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Exchanges & Returns 8

• How do I return an item?
• I have disposed of the original packaging, how should I pack my return now?
• I don't like the ordered item. Can you send me another one?
• I have received an item which I did not order.
• The delivered rug is faulty.

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Questions about the Product Range 2

• Is the rug's colour the same as in the image in the shop?
• My desired product is not, or is no longer available. When will it be available again?

Contact benuta 1

• How can we be reached?