benuta.com

We are sorry to hear that the item did not meet your expectations, naturally you can return your purchase within 60 days.  

You can easily request a return via the following link:

Request return

Follow the steps below to register your return: 

- Choose the item you wish to return 

- Tell us the reason - Print the return slip 

- Carefully re-package the item with the return slip (in the original packaging) 

After registering the return, you will receive a separate e-mail containing instructions on how to ship the package. 

IMPORTANT FOR UK RETURNS In addition to the return label, a customs declaration (CN 23) and the original commercial invoice need to be attached outside the parcel in a transparent pouch. Be aware that if this is not done accordingly, your returnparcel can not be cleared by customs and this will lead to a severe delay in the further processing of your refund.

The processing of your return costs £19.90 and will be deducted from the purchase price on the credit-invoice. 

After receiving your return package in good order, you will automatically receive a confirmation and the corresponding refund via the originally chosen payment method within 10 working days. 

As an exchange is unfortunately not possible due to systemic reasons, you would have to place a new order, if desired.

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If the original packaging is damaged or you have disposed of it, of course you can use similar protective packaging.

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We are sorry to hear that the item did not meet your expectations, naturally you can return your purchase within 60 days.  

We cannot settle automatically an item with another one, therefore direct replacements are not possible, unfortunately. In the online shop you can see if the item in the desired size or colour is available, and then you can order it simply again. We looking forward to receiving your new order. 

You can easily request a return via the following link:

Request return

Follow the steps below to register your return: 

- Choose the item you wish to return 

- Tell us the reason - Print the return slip 

- Carefully re-package the item with the return slip (in the original packaging) 

After registering the return, you will receive a separate e-mail containing instructions on how to ship the package. 

That's it! 

The processing of your return costs £19.90 and will be deducted from the purchase price on the credit-invoice. 

After receiving your return package in good order, you will automatically receive a refund of the amount to be returned via the originally chosen payment method within 10 working days.

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We are sorry for the inconvenience caused. In this case, please contact immediately our Customer Care Team through our contact form, so that we can correct it. An even faster processing of the exchange will be possible if you send us also a photo of the delivered item by email. In case of a mistake, collection and shipping are of course free for you.

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Unfortunately, even with extensive quality assurance processes, manufacturing errors can never be fully excluded. Should you discover that the delivered item is faulty, you can contact our Customer Care Team through the contact form.

We can process your claim faster if you send us also a photo of the faulty item by email.

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After your return arrives at our premises, we will refund the respective amount within 14 working days using the same payment method as in the order.

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A discount code is non-refundable and cannot be paid out after a return of an item.

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In any case, you should demand that the transport company acknowledges the damage in detail in writing, to secure your guarantee, should the goods be damaged. Should the transport company refuse to do that, please decline the shipment and contact immediately our Customer Care Team through the contact form, so that we can resolve the issue for you.

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