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Kan jeg også få et trykt katalog fra jer?

Nej. Vi står for bæredygtighed og klarer os derfor bevidst uden et trykt katalog. I stedet fokuserer vi på at tilbyde dig det bedste udvalg af vores varer i vores webshop. Ønsker du yderligere rådgivning, skal du kontakte vores kundeservice via kontaktformularen.

C
Christian is the author of this solution article.

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Jeg har købt en vare. Hvad sker der nu

mange tak, fordi du valgte et benuta-produkt.


Når du har afsluttet din ordre, får du en ordrebekræftelse på din e-mailadresse. Hvis du ikke kan finde mailen, skal du se efter, om vores e-mail ved en fejltagelse er havnet i spamfolderen. Vi sender normalt varer, der er umiddelbart leverbare, efter modtagelsen af betalingen. Du modtager alle andre varer inden for den givne leveringsperiode. Under alle omstændigheder underretter vi dig igen, så snart din ordre er afsendt. Du får også et sporingslink, der giver dig mulighed for altid at kunne følge din forsendelses status online.

C
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Hvad er den bedste måde at pleje mit tæppe på?

Jeg har et teknisk problem. Hvad kan jeg gøre?

Indlæs først siden igen med "F5"-tasten. Hvis det ikke løser situationen, skal du tømme cachen i din browser og slette dine cookies.


Ellers kan du prøve en anden browser.

Hvis problemet fortsætter, så send os en besked via vores kontaktformular.

C
Christian is the author of this solution article.

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Statement

Dear Customers,


we are very aware of the problems you are currently experiencing. Sadly, we have huge problems with orders placed between the end of December until now, not being delivered to our valued customers in the UK, especially by UPS. This is mainly caused due to the Brexit issue and resulted in a huge flood of emails & telephone calls, which we are not able to respond to in the usual time.


Every single employee is working tirelessly to get the situation back in control. But this is an enormous task, especially as UPS is still not able to tell us where most of these parcels are right now, and what will happen to them (will they be delivered to our customers eventually or will they be returned to us). This is no scam or fraud from our side.

We are doing our best to answer all enquiries within the next few days and hope for your understanding during these challenging times. 


You are absolutely right to be annoyed that your request has not been dealt with so far, but this wasn't intended. We never expected that something like this might happen and are very sorry for the inconvenience. 


We hope you accept our sincerest apologies. 


Kind regards,

A
Armin is the author of this solution article.

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