< Back to the shop

General Questions

Can I order a printed catalogue from you?

No. We support sustainability and have decided not to print catalogues. Instead, we focus our efforts on offering you the best selection of our products in our online shop. To receive more detailed advice, please kindly contact our Customer Care Team via the contact form.

C
Christian is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

I have bought an item. What happens now?

Thank you very much for choosing a benuta product.


After you finalize your order, an order confirmation will be sent to your email address. Should you not find this message, please check if the confirmation has not been moved to the spam folder. Items which are available from stock are generally dispatched shortly after we receive the payment. Other items are delivered within the specified period. In any case, we inform you again, as soon as the order has been dispatched. Additionally, you will receive a tracking link, which will allow you to check the status of your shipment online.

C
Christian is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

What is the best way to clean my rug?

I am experiencing a technical issue. What can I do?

Firstly, please try to reload the page by pressing the "F5" key on your keyboard. If it doesn't resolve the issue, please clear your browser's cache and also the cookies. Otherwise, please try an alternative browser.

Should the issue persist, please send us a message via our contact form.

C
Christian is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Statement

Dear Customers,


we are very aware of the problems you are currently experiencing. Sadly, we have huge problems with orders placed between the end of December until now, not being delivered to our valued customers in the UK, especially by UPS. This is mainly caused due to the Brexit issue and resulted in a huge flood of emails & telephone calls, which we are not able to respond to in the usual time.


Every single employee is working tirelessly to get the situation back in control. But this is an enormous task, especially as UPS is still not able to tell us where most of these parcels are right now, and what will happen to them (will they be delivered to our customers eventually or will they be returned to us). This is no scam or fraud from our side.

We are doing our best to answer all enquiries within the next few days and hope for your understanding during these challenging times. 


You are absolutely right to be annoyed that your request has not been dealt with so far, but this wasn't intended. We never expected that something like this might happen and are very sorry for the inconvenience. 


We hope you accept our sincerest apologies. 


Kind regards,

A
Armin is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

ALL SERVICE TOPICS