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How do I return an item?

Should an item not meet your expectations, naturally you may make use of your cancellation right. Please follow this link to request a return of an item:


Request return

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I have forgotten to enter a discount code, can you apply it afterwards?

We will gladly apply the discount code manually to your order. If the discount code was valid, please send it to us together with your order number via our contact form."



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What reference should I enter in the bank transfer form?

Please enter your order number as the reference. You will find your order number in the order confirmation.

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Can I track my shipment?

Of course. As soon as your order is dispatched, you will receive a shipping confirmation, in which the shipment number and a tracking link will be included. With this link, you will be able to check the status of your shipment in an easy and convenient way.

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Do you ship to addresses outside of the EU?

In the benuta.eu shop, we can process only orders with delivery addresses in the EU. For deliveries to other countries, please use the respective localized benuta online shops.








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